Delivery & Returns

FREE STANDARD DELIVERY ON ALL ORDERS UK ONLY

• We offer a Free Standard Delivery 3-5 Working Day Service to UK Mainland for all orders.(Allow 7 days)
• We ship Monday – Friday excluding Bank Holidays.
• Orders placed before 2.30pm Mon-Fri will be dispatch same day.
• Please note any orders placed over a bank holiday weekend please expect longer delivery times.

Highlands and islands of Scotland postcodes IV, AB, HS, KA, KW, PH, HS, PA20-49, PA60-78, Any PA Postcode PH17-26, PH30-44 PH49-50, PA1, ZE, NORTHERN IRELAND, ISLE MAN AND ISLES OF SCILLY, BT, IM, TR21-25. All these will be royal mail Tracked service 2 to 5 working days

Free Standard Delivery for Orders under £30.00

• Estimated 3-5 Working day Service (Please allow 7 working days)
• This is not a tracked service only notification upon delivery.
• Please contact us after 7 days, if you require within this timeframe, we advise upgrading your service.

Free Standard Delivery for Orders over £30.00

• Estimated 3-5 Working day Service
• This is sent as a tracked service please see dispatch confirmation.

Express Delivery (£2.99) for Orders under £30.00

• Estimated 1-3 Working day Service (please allow 5 days)
• This is not a tracked service only notification upon delivery.

Express Delivery £2.99 for Orders over £30.00

• Estimated 1-3 Working day Service
• This is sent as a tracked service please see dispatch confirmation.

• DPD Local Next Working Day £5.99
• DPD Saturday Delivery £11.99

The Home Delivery Service Customers Have Been Waiting For.

Put your mobile number into your order details and DPD Local will SMS you with a one-hour delivery window, so you don’t have to wait in all day for parcel. If you’re not in, you can simply pick another day.

Orders Placed on Friday after 2.30pm, Saturday and Sunday will be delivered on Tuesday (Except Bank Holidays)

All orders must be submitted, and funds approved by 2.30PM to guarantee same day dispatch.

Tiesrus.co.uk can’t be held responsible for late delivery due to adverse weather conditions.

For clarity on this, feel free to contact us via our telephone or email sales@tiesrus.co.uk

International Delivery

Please note some countries are charging Duty which is the responsibility of the customer to pay. 

Free Delivery for Orders over £100

Royal Mail International Delivery £3.99* 14–28-day delivery

Royal Mail Tracked £10.99 7–14-day delivery

please allow 14 to 28 days for Worldwide delivery

*Estimated due to weight of average parcel. If your parcel is extremely heavy, we will email you for correct price. Provides a delivery notification only

Contact sales@tiesrus.co.uk

All delivery fees are including VAT

Returns

If in the unlikely event that you are not completely satisfied with your purchase, please return your order back to us within the 30 days and We recommend you use a postal service that offers a tracked service as it’s your responsibility to get the parcel back to us.

We can’t accept items that are not in original condition this includes tags still attached and in the clear protective packaging, have no odour (including aftershave)

Returns Address

TiesRus Returns
Clifford House
Clifton Road
Blackpool
FY4 4QA

• Refunds and Exchanges for all items, including faulty goods, can only be given within 30 days of receipt
• If an order is made via a Voucher site or Cashback Website Refunds and Exchanges can only be given within 14 days of receipt.
• We will issue a FULL REFUND (Excluding delivery charge) on receipt, we will exchange the item for a different size / colour if preferred.
• Some products are NON-Returnable. These are clearly marked; this is common practice throughout the Retail trade.
• The item is your responsibility until we receive it.
• For your own protection, we recommend that you send the parcel using a delivery service that carries insurance / Tracking Number
• If the goods are damaged, we will refund up to £4 costs for return delivery when the following services are used: Royal Mail 1st/2nd Class Recorded Delivery or Royal Mail Standard 1st/2nd Class delivery. Please include the receipt in the package when sending the faulty item back.
• Failure to follow these procedures will result in the item being returned to you.
• All delivery charges are non-refundable unless you have received a faulty or wrong item
• If goods are returned to Tiesrus.co.uk due to unable to be delivered, incorrect address or order refusal, a fee of £12.99 will be taken out of the refund.

The cost of returning is your responsibility and is therefore non-refundable, unless deemed necessary.

The cost incurred for redelivery to you the customer will be an additional charge the TiesRus team will contact you to arrange payment. Please use Email sales@tiesrus.co.uk to communicate with us regarding our issue, as we have robust systems in place to ensure 100% Customer Service Levels.

We also have Fully Manned LIVE support on the Web Site, (UK 8am-5pm) Monday to Friday. We are here to help!!

Distance selling regulations

Under the United Kingdom’s Distance Selling Regulations you have the right to cancel your order for any item purchased from TiesRus & a full refund. Order cancellations must be made in writing, quoting your order number, within 14 days of delivery of your item(s), and can be sent by e-mail to sales@tiesrus.co.uk, or by post to the address on our Returns page. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 30 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.