Use of our website and the availability of our products are governed by these terms and conditions. By purchasing our products through this website you are agreeing to these terms and conditions, which may be updated by us from time to time. Any such updates will be notified through this website.
2. The contract between us
we must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.
3.1 the prices payable for goods that you order are as set out in our website.
3.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
4. Right for you to cancel your contract.
4.1 You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day starting from the day after you receive the ordered goods You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. Under Distance Selling Regulations we refund our basic shipping cost, express delivery is exempt.
4.2 You cannot cancel your contract for any goods marked with an asterisk.
4.3 To cancel your contract you must return the goods following the returns process as detail on the back of the delivery note and on the website. Please see our helpdesk section for more details.
4.4 If you have received the goods before your cancel your contract then, unless, under clause 4.2, you do not have a right to cancel, you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible using the returns sticker provided on the delivery note.
4.5 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you. In the event that you qualify for a free gift or special offer with your original order, we reserve the right to require you to return any such gift or additional items in the event of cancellation.
5. Cancellation by us
5.1 We reserve the right to cancel the contract between us if:
5.1.1 We have insufficient stock to deliver the goods you have ordered;
5.1.2 We do not deliver to your area; or
5.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2 If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit or debit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
6. Delivery of goods to you
6.1 Customers Responsibility to Provide correct information on all purchase orders of products, including complete and accurate delivery addresses. The Customer assumes sole and absolute liability for any failure, by the Customer, to provide complete and accurate information when ordering products.
6.2 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
6.3 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
6.4 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
6.5 We are not liable if a customer instructs the delivery company to change the delivery address to a third party address or parcel to be left in a safe place.
6.6 In the event that an alternative delivery address is requested, including leaving with a neighbour, drop of location, leaving in a coloured bin and/or leaving behind a gate, the item will be deemed delivered and therefore the responsibility of you, the customer.
6.7 The company will not be held liable for any theft, loss, damage or destruction as a result of this request. You, the customer, make this request at your own risk.
6.8 Our delivery times are only estimated, delivery costs will not be refunded if order is received outside the delivery window.
6.9 We will not refund any delivery costs if customer does not provide full details including contact telephone number. If goods are returned to TiesRus.co.uk due to unable to be delivered, incorrect address or order refusal, a fee of £12.99 will be deducted from the refund.
7.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via email at firstname.lastname@example.org problem within 7 days of the delivery of the goods in question.
7.2 If you do not receive goods ordered by you within 14 days of the date on which you ordered them, we shall have no liability to you unless you notify us via email at email@example.com of the problem within 14 days of the date on which you ordered the goods.
If you notify a problem to us under this condition, our only obligation will be:
7.2.1 to make good any shortage or non-delivery;
7.2.2 to replace or repair any goods that are damaged or defective; or
7.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
7.3 Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 7.2.3 above.
7.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, imports or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.
7.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer neither under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
8. Intellectual Property
all intellectual property rights in this website remain our property. Any printing or storage by you of any of the information on this website must be for your personal use only.
8.1 All images on the website www.tiesrus.co.uk are the intellectual property of Notre Limited and can’t be used by any third party or we will seek costs and damages. This includes third parties using our pictures for eBay.
Unless otherwise expressed stated in these terms and conditions, all notices from you to us must be in emailed to us at firstname.lastname@example.org and all notices from us to you will be displayed on our website from time to time.
10. Events beyond our control
We shall be under no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or natural disasters
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
13. Third Party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
14. Governing law
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
15. Entire Agreement
16.1 when trying on items of designer clothing, please ensure that you are not wearing perfume / aftershave or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging and tags still attached with any enclosed returns/exchange documentation within 30 days of receipt. We refund cost of good only and we do not refund shipping. Any additional costs incurred by TiesRus in processing refunds due to customers change in circumstances will be passed onto the the consumer.
16.2 If the order is made via a voucher site or cashback site returns and exchanges can only be given within 14 days of receipt.
16.3 Faulty returns must be sent back for inspection before a refund will be issued. Refunds will ONLY be given for damaged goods where no replacement product can be supplied. Damage due to normal wear and tear, misuse, alteration to the product, or negligence is not covered under our returns policy and refund will not be given. We do not cover the cost of return, its the customers responsibility to return the item we recommend using tracked service.
17. PRODUCTS PROMOTIONS
Discount Codes cant be used if the products are already on offer or in sale. Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.