Delivery Information

We aim to dispatch orders quickly and offer a range of UK and international delivery options to suit your requirements. Please see our delivery services, estimated timescales and charges below.

Orders are dispatched
Monday to Friday,
excluding Bank Holidays.

Orders placed before 2:30pm
Monday–Friday are usually
dispatched the same working day.

Delivery times are estimates and may occasionally
be affected by Bank Holidays, seasonal demand,
adverse weather or circumstances outside our control.

UK Delivery Options

FREE Standard Delivery

Price: FREE

Estimated delivery:
3–5 working days
Please allow up to 7 working days

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Delivery confirmation included

×

This is not a fully tracked service

Our FREE Standard Delivery service is sent via Royal Mail.

Express Delivery

Price: £3.99

Estimated delivery:
1–3 working days
Please allow up to 5 working days

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Delivery confirmation included

Our Express Delivery service is sent via Royal Mail.

DPD Next Working Day

Price: £6.99
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Fully tracked delivery

✓

1-hour delivery window
by SMS or email

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Estimated delivery:
Next working day
(order before 2:30pm)

Please ensure you provide a valid mobile number and email address when placing your order.

DPD Saturday Delivery

Price: £15.99
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Available for eligible UK mainland addresses

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Orders must be placed before the applicable Friday cut-off time

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Fully tracked delivery with
1-hour delivery window by SMS or email

This service may not be available on or around Bank Holiday weekends.

DPD Next Working Day Schedule

DPD Local
Order Placed Before 2:30pm? Expected Delivery
MondayYesTuesday
TuesdayYesWednesday
WednesdayYesThursday
ThursdayYesFriday
FridayYesMonday
Friday after 2:30pm or over the weekend—Tuesday

The above schedule excludes Bank Holidays and is subject to DPD service availability.

Scottish Highlands, Islands & Offshore Areas

DPD services are not available to certain remote, offshore and non-mainland locations. Where DPD is unavailable, your order will be sent using an appropriate Royal Mail Tracked service.

Estimated delivery: 2–5 working days
Affected postcode areas may include:

IV, AB, HS, KA, KW, PH, ZE, BT, IM, TR21–25, PA20–49, PA60–78, PH17–26, PH30–44 and PH49–50, together with addresses in Northern Ireland, the Isle of Man and the Isles of Scilly.

If your delivery address falls within an area where your selected DPD service is unavailable, we will use the most appropriate Royal Mail service for your order.

International Delivery

We offer international delivery using Royal Mail.

International orders may be subject to import duties, taxes, customs charges or other local fees upon arrival in the destination country. Where applicable, these charges are the responsibility of the recipient and are not included in our delivery charges.

Customs clearance procedures may also result in additional delivery time.

All delivery prices include VAT where applicable.

Service Price Estimated Delivery
Royal Mail International From £7.99* 14–28 days
Royal Mail Tracked £12.99 7–14 days

*The £7.99 price is based on an average parcel weight. If additional postage is required due to the size or weight of your order, we will contact you before dispatch.

Returns Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return eligible items within 30 days of receipt for a refund or exchange.

30-Day Returns

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Have all original tags attached
  • Be returned in their original packaging
  • Be free from odours, marks, damage or signs of wear

Swatches are non-refundable and certain products may be clearly marked as non-returnable.

Original delivery charges are non-refundable unless the goods supplied were faulty or incorrect.

Returns Address

Please send your return to:

TiesRus Returns
Clifford House
Clifton Road
Blackpool
FY4 4QA

Please include your order details inside the parcel so that we can identify and process your return as quickly as possible.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged or different from what you ordered, please contact us as soon as possible so that we can resolve the issue for you.

Where return postage is required, we will either provide a prepaid returns label or reimburse reasonable return postage costs of up to £4.00.

If you arrange the return postage yourself, please retain your postage receipt as proof of the cost.

Your Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel an eligible order within 14 days of receiving the goods.

To exercise your right to cancel, please notify us in writing and include your order number. Email: sales@tiesrus.co.uk

Goods should then be returned in accordance with the applicable cancellation and returns requirements.

Your statutory rights are not affected by our returns policy.

Important Return Information
✓ Returned items remain your responsibility until they are received by us.
✓ We recommend using a tracked or insured delivery service and keeping your proof of postage.
✓ Please package returned items securely to help prevent damage during transit.
✓ Refunds can only be processed once the returned goods have been received and inspected.
Customer Support

If you have any questions about delivery, returns, refunds or exchanges, our team will be happy to help.

Email: sales@tiesrus.co.uk
Opening Hours: Monday–Friday, 8:00am–4:00pm (UK time)