Returns
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a refund or exchange.
To be eligible for a return,
all items must:
- ✓Be unused and in their original condition
- ✓Have all original tags attached
- ✓Be returned in the original packaging
- ✓Be free from odours, including aftershave, perfume, deodorant and smoke
- ✓Be free from marks, stains or damage
Items that do not meet these requirements will not be accepted for return.
Please include your order details inside the parcel so that we can identify and process your return as quickly as possible.
Returning Your Order
Customers are responsible for returning their order to us. You may use any courier of your choice; however, we strongly recommend using a tracked service.
Alternatively, you can use our Royal Mail Returns Portal. A £3.99 return fee will be deducted from your refund to cover the cost of the return, so there is nothing to pay upfront.
CREATE A RETURN
Use our Royal Mail Returns Portal for a simple and convenient return.
Clifford House
Clifton Road
Blackpool
FY4 4QA
When using our Royal Mail Returns service:
local Post Office
collection
or at the Post Office
- ✓You can take your parcel to your local Post Office.
- ✓You can organise Royal Mail to collect the return.
- ✓Print your return label at home or at your local Post Office.
- ✓Tracking is included with your return.
- ✓The return cost is £3.99, which will be deducted from your refund.
- ✓For orders valued at over £500, please use Royal Mail Special Delivery to ensure your parcel has appropriate insurance and can be returned to us securely.
- ✓Please allow approximately 2–3 working days for your parcel to reach us.
Processing Your Return
Once your return has been received, we aim to process it within 48 hours.
Faulty or Incorrect Items
If you have received damaged or a different item from what you have ordered please contact us at sales@tiesrus.co.uk so we can quickly resolve the issue for you.